Refund Policy

At Proofy, we strive to ensure customer satisfaction and provide high-quality academic writing services. Our Refund Policy outlines the terms and conditions for requesting refunds on orders placed with us.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Quality Concerns: If the delivered paper does not meet the specified requirements, lacks originality, or contains significant errors that affect its usability.
Non-Delivery: In cases where the completed paper is not delivered within the agreed-upon deadline, subject to any extensions or mutual agreements.
Cancellation: If you choose to cancel your order before work has commenced and payment has been processed, a refund may be issued minus any applicable processing fees.

2. Refund Request Process

To request a refund, you must submit a formal request through our customer support channels within 14 days of receiving the completed paper or experiencing the issue. Your request should include:

Order details (order number, date of purchase)
Reason for requesting a refund (quality concerns, non-delivery, cancellation, etc.)
Supporting evidence or documentation, if applicable (screenshots, feedback, instructor comments)

3. Refund Evaluation

Upon receiving your refund request, our Quality Assurance team will review the case and assess the validity of the request based on our Refund Policy criteria. We may request additional information or clarification if needed.

4. Refund Resolution

If your refund request is approved, we will initiate the refund process within 7 days of approval. The refund amount will be determined based on the nature of the issue and any applicable policies or deductions, such as processing fees or discounts.

Full Refund: If the issue is attributed to quality concerns, non-delivery, or cancellation before work commencement, you may be eligible for a full refund of the paid amount.
Partial Refund: In some cases, a partial refund may be offered if only a portion of the services has been delivered or if the issue is deemed partial in nature.

5. Refund Method

Refunds will be processed using the original payment method used for the order. Please allow 7 days for the refunded amount to reflect in your account, depending on your payment provider’s processing times.

6. Non-Refundable Items

Certain services or fees may be non-refundable, including but not limited to:

Processing fees incurred during payment transactions
Subscription fees for ongoing services or memberships
Customized or personalized services that cannot be resold

7. Dispute Resolution

If you disagree with the outcome of your refund request, you may escalate the matter to our Dispute Resolution team for further review and resolution. We are committed to fair and transparent dispute resolution practices.

Contact Information

For questions, concerns, or assistance regarding refunds, please contact our customer support team at the following Email:

Email: support@studyproofy.com

We are here to assist you and ensure a satisfactory resolution to any refund-related issues.